Privacy Policy

Last updated: April 28, 2025

Introduction

At VortexPDF ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service.

Information we collect

We collect and process the following types of information:

  • Account Information: When you register, we collect your email address and password.
  • Usage Data: We collect information about how you use our service, including API requests, document sizes, and feature usage.
  • Billing Information: If you subscribe to a paid plan, we collect payment information through our payment processor.
  • Technical Data: We collect IP addresses, browser information, device information, and other technical data when you use our service.

How we use your information

We use your information for the following purposes:

  • To provide and maintain our service
  • To process and complete transactions
  • To send you technical notices and updates
  • To respond to your comments and questions
  • To monitor usage patterns and improve our service
  • To detect and prevent fraudulent or unauthorized activity

Data security

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is encrypted during transmission and at rest.

We do not store request payloads or the results of any API requests on our infrastructure beyond the time needed to process your request.

Data retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access your personal data
  • The right to correct inaccurate or incomplete data
  • The right to erasure (the "right to be forgotten")
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing

To exercise these rights, please contact us at support@vortexpdf.com.

GDPR compliance

For users in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). We act as a data controller for account information and as a data processor for content you submit to our API.

CCPA compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, disclose, or sell, and the right to request deletion of your personal information.

International data transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

Third-party services

We may use third-party services to help us operate our service. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Children's privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal data from children under 18.

Changes to this privacy policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

Contact us

If you have any questions about this privacy policy, please contact us at: support@vortexpdf.com